Customer Supplied Parts, Should I or Shouldn’t I?
- Duration 1hr 1min
Guest Speaker
Murray Voth
President at RPM Training
Join RPM Training’s Murray Voth for an interactive discussion on the pros and the cons of allowing customer supplied parts. Learn how to deal with these customer requests with class.
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Meet your speakers
Murray spent 20 years owning and operating service stations with repair bays. During that time, he took a lot of training and was part of the 20-group process for 13 years. In the later years, he provided dealer development training for several large oil companies. From 2006 to 2018, Murray was head trainer and coach for a large Canadian Automotive Aftermarket training company. In 2018, he formed RPM Training, launched RPM Mastermind Groups and debuted his SMART Course.
Murray spent 20 years owning and operating service stations with repair bays. During that time, he took a lot of training and was part of the 20-group process for 13 years. In the later years, he provided dealer development training for several large oil companies. From 2006 to 2018, Murray was head trainer and coach for a large Canadian Automotive Aftermarket training company. In 2018, he formed RPM Training, launched RPM Mastermind Groups and debuted his SMART Course.
