Price Isn’t the Only Driver of Success for Your Shop

Guest Speaker

Alan Beech

President at Beech Consulting and co-founder at AdvisorNow

Price isn’t the only driver of success for your shop!
Most shop owners start as technicians, and when they become owners, they get so focused on the price and volume of work that customer experience is not at the forefront. According to Alan Beech, a top automotive consultant, over 80% of a typical auto repair shop’s revenue is generated by returning customers! It’s essential to a shop’s success to make sure every interaction is impactful, especially the first.
Join AutoLeap and Beech Consulting’s President, Alan Beech on Thursday, November 18th, for a discussion on investing in customer service and take away three simple strategies to boost customer satisfaction and increase revenue!

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