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Price Isn’t the Only Driver of Success for Your Shop
- Duration 36 min 36sec
Guest Speaker
Alan Beech
President at Beech Consulting and co-founder at AdvisorNow
Price isn’t the only driver of success for your shop!
Most shop owners start as technicians, and when they become owners, they get so focused on the price and volume of work that customer experience is not at the forefront. According to Alan Beech, a top automotive consultant, over 80% of a typical auto repair shop’s revenue is generated by returning customers! It’s essential to a shop’s success to make sure every interaction is impactful, especially the first.
Join AutoLeap and Beech Consulting’s President, Alan Beech on Thursday, November 18th, for a discussion on investing in customer service and take away three simple strategies to boost customer satisfaction and increase revenue!
Access for the on-demand webinar
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Meet your speakers
He has worked in the automotive industry for over 45 years as a shop owner, industry expert, and entrepreneur. Alan provides coaching for auto repair shop owners, trainers, and technicians with a strong focus on empowering small businesses across North America. Having owned and operated his own auto repair shop, Beech Motorworks, for over 20 years, Alan knows exactly what it takes to run a successful auto repair shop.
He has worked in the automotive industry for over 45 years as a shop owner, industry expert, and entrepreneur. Alan provides coaching for auto repair shop owners, trainers, and technicians with a strong focus on empowering small businesses across North America. Having owned and operated his own auto repair shop, Beech Motorworks, for over 20 years, Alan knows exactly what it takes to run a successful auto repair shop.
