Acclaimed Auto Repair Quadruples Sales, Boosts Shop Margins with AutoLeap

Discover how Acclaimed quadrupled shop sales and increased its average RO value by 135% with AutoLeap.

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Acclaimed Auto Repair first started as a passion project. Co-owner Barry Henthorn just needed a place to store his vehicles and work on them. He even considered turning the recently purchased property into a studio.

But then a funny thing happened: customers from the location’s previous shop kept walking through the door! That inspired Barry, his son and fellow co-owner Brandon Henthorn, and fellow co-owner and lead mechanic Casey Dmitriev to launch their own shop for real. They acquired the necessary business licenses and got started.

Fast forward a few years, and Acclaimed now runs an accomplished restoration and repair company. The Washington-based shop works on many custom and exotic vehicles, including popular brands like Corvette and Maserati. It even specializes in turning rotors, a unique service that is hard to find but essential for older vehicles still relying on a standard rotor.

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Why Choose AutoLeap?

Before AutoLeap, the Acclaimed team documented its customer transactions with traditional pen and paper. As you can imagine, that soon led to problems managing day-to-day operations. Internal questions like “what are these receipts for?” and “where is their contact info?” began popping up.

Barry and his fellow co-owners recognized what was missing: a cloud-based, all-in-one auto repair shop management software.“We needed a way to know what money is coming in and where the jobs are,” adds Barry.

Immediate Impact

Signing up with AutoLeap paid immediate dividends for Acclaimed’s team. Barry says that the shop’s customers have appreciated the enhanced service they receive.

It didn’t take long for the Acclaimed team to recognize how streamlined and professional AutoLeap made their shop management. “Now that AutoLeap is implemented, it works really well. We can access any information we want to have,” adds Barry.

When a car now comes in, Acclaimed’s team can pull up the customer’s history, review past notes for complete context on the vehicle’s needs, and deliver exceptional service from there.

Favorite Features

The Acclaimed team uses many AutoLeap functions to run an efficient, streamlined shop. But specific features they use on a daily basis include:

Work board

Casey uses the technician work board to organize his repair orders and increase shop visibility. “AutoLeap’s work board for me has created a plethora of utilities. In just a few clicks, I know everything that’s going on with every invoice and car in my shop,” adds Casey.

Customer communication

Casey also enjoys communicating with customers using AutoLeap’s chat function. He appreciates that customers can approve invoices on their end and says this functionality makes the process easier on both sides.

Parts ordering

Brandon values AutoLeap’s seamless parts ordering capabilities, especially its integration with PartsTech. The integration tells you exactly who has what part and the best cost. "It makes it really easy to hit a button and the next thing you know, the part shows up,” adds Brandon.