Learn how Gracefully Fixed increased efficiency and enhanced customer experience with AutoLeap shop management software.
The biggest advantage has been the seamless experience of having everything in one place, which makes it easier for us to focus on — and grow the repair side of the business.
Precious Brown
Owner of GraceFully Fixed
New business owners Precious Brown and her husband, Marquise, started GraceFully Fixed as a mobile repair business with the goal to grow their business and give back to their community.
The couple started their Charlotte, North Carolina-based business in September 2020 with one mobile unit, and aspire to convert their business into a brick-and-mortar shop in the future.
With these goals in mind, they implemented AutoLeap, a leading automotive management software , to streamline their operations and prepare for future growth.
Before AutoLeap, the owners of GraceFully Fixed used another software. They initially chose the software because they wanted a basic, relatively cheap product that provided access to labor times and invoicing.
“Our previous software did what we needed but wasn’t efficient and had a lot of kinks,” Precious explains. “We felt it wasn’t what was advertised.”
In addition, she spent hours with customer support on a weekly basis attempting to get issues fixed. If the issue wasn’t fixed over a period of days, she had to manually enter in data so they could keep working.
They decided to research auto repair shop management software online, where they came across AutoLeap. Since they switched to AutoLeap, customers no longer complain about their software, Precious points out.
After implementing AutoLeap, the mobile repair business improved efficiency, both administratively and in the field.
On average, GraceFully Fixed completes two to three jobs a day in the field, and four to five if the business works at a dealership customer site. GraceFully Fixed purposefully timed the implementation of AutoLeap with their first dealership account.
“We didn’t want them to experience all the issues we had with our prior system,” Precious says, adding they can better manage and plan for this larger account, which wouldn’t have been possible with their previous software.
Tech efficiency improved because the techs can more easily create estimates in the field — a necessity in the mobile repair business, as the techs become the service writer upon arrival at the job.
AutoLeap reduced unproductive tech time by one hour daily, Precious points out, and the calendar feature helps the tech plan ahead both for travel and repair time.
Since GraceFully Fixed operates as a mobile business, it’s important to quickly establish trust with customers.
One of the biggest things AutoLeap helped us with has been looking more professional, which is crucial being first-time business owners. You’re only as good as what you present.
Owner of GraceFully Fixed
The business acheived increased revenue per service ticket because of the software’s improved transparency with customers.
“Being able to send customers the DVIs (digital vehicle inspections) with recommendations for both immediate repairs and future needs definitely converts those diagnoses into more repairs,” Precious says. “The transparency of all the information we provide reinforces our capabilities and makes customers more likely to trust us — which drives sales.”
The mobile repair business gained significant time savings as a result of AutoLeap streamlining the estimate, approval, and invoice process.
With AutoLeap, GraceFully Fixed now spends only 5 minutes researching and ordering parts because all the information remains in one place — compared to 30 minutes with the previous software. AutoLeap also helps save about 10 minutes creating each estimate.
The customer approval process improved with enhanced communication.
“We couldn’t trust that customers were receiving estimates that were sent from our prior system, so we would send them manually and then follow up with customers for approval,” Precious explains.
Previously, Precious spent up to an hour on the customer approval process, including idle time waiting for the customer to respond before dispatching the mobile unit. The approval process takes seconds with AutoLeap, because she can send estimates directly to customers and they can give instant approvals.
AutoLeap’s invoice process functions efficiently and accurately for the business, because the software easily converts estimates into invoices, correctly calculates and adds taxes, and then fully syncs with QuickBooks.
Owner of GraceFully Fixed
With AutoLeap, GraceFully Fixed streamlined its operations, saved time, and enhanced the customer experience.
Precious appreciates AutoLeap taking the time to address the needs of their small business, and also caring on a personal level. Recently, AutoLeap’s customer support team sent them a blender as a get-well gift after her husband underwent surgery.
AutoLeap enabled GraceFully Fixed to reduce time on:
The people at AutoLeap are awesome. They’re extremely responsive and actually listen to, and address, our needs — despite the fact that we’re a small shop.
Owner of GraceFully Fixed
AutoLeap is a powerful all-in-one auto repair shop software that helps to keep complete track of your business – from scheduling appointments to managing technicians and generating invoices.
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3405 Piedmont Rd NE , Suite 220, Atlanta, GA 30305
333 Bay St . #2400, Toronto, ON M5H 2T6 , Canada
Copyright AutoLeap Inc. All Rights Reserved.