Reviews are an integral component for any business as they build trust with customers.
Hearing experiences from similar individuals will make prospective customers more inclined to visit your shop. AutoLeap helps ease your process of generating reviews for your business on Google with a few easy to configure automations!
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Setting up reviews
Before you begin receiving reviews, you have to simply link your Google Business account with your AutoLeap account.
AutoLeap has two levels of reviews for your business. The first level allows you to collect internal reviews for your business, while the second level sends a follow-up message to select customers who match your criteria to leave a review directly on Google!
This allows you to easily monitor reviews for your shop and sync them with your Google Reviews. To set up, you simply need to head over to the Reviews Module and edit the settings. Here, you will be able to:
- Set up your review portal
- Enable or disable review reminders
- Choose a minimum rating for Google Reviews
- Add your Google Review link
Sending review requests
You can send review requests to your customers automatically or manually. Once you’ve enabled your review settings and mark any invoice as paid, you’ll receive a prompt that allows you to send a review to the customer. A template is already set for your ease but you can feel free to make any edits as per the customer!
And the best part? You can choose how your customer wants to be communicated with! Simply select Email or SMS to increase the likelihood of getting a response back!
Alternatively, if you have a specific customer in mind that you need to send a review to, you can do so from the Review Module. Simply fill in their details, edit the template message if you’d like and click send.
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Closing thoughts
There you have it, you can now easily boost your customer reviews through AutoLeap. CarTronics saw a 3x increase in their Google Reviews in less than one year. Now you can do the same!
