Take a minute and try to recall the names of all the customers who visited your shop in the past month. Can you remember why they came into your shop, whether they are new or repeat customers, or the dates of their schedules? Customer service is an overwhelming task for anyone, but the more personalized of an experience you provide—the higher the customer satisfaction!
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For this reason, AutoLeap provides you with a simple, easy-to-use feature that allows you to communicate with all your customers while also storing all your chats! Simply access it through the “chat” icon from the dashboard.
During your onboarding process, our assigned agent will help you set up the contact number for your shop that would sync with the chat feature. This number is visible to any customers you speak to. If they would like to start up a conversation, then they can simply drop a message there!
Once you are on the chat screen, shops have an array of options to start conversations, respond to pending messages and look back to older conversations through SMS messaging.
Customer information
Shops can use AutoLeap to access existing customer information, as well as set up multiple mobile numbers for the same customer—this allows shops to keep track of all data in one place! For new customers, simply head over to the “Customers” section to create a new profile and enter relevant data there.
Filter and search
With a ton of customers, filters are always an integral part of ensuring you can easily find chats! The filters allow shops to see all chats, ongoing conversations and chats that have been resolved already. If you have a specific customer you’re searching for, then simply use the search bar to find their chat!
Appointments and tickets
One of the biggest challenges for any shop owner is scheduling appointments, sending out reminders and keeping track of ongoing conversations. However, with an easy-to-use chat feature, it makes appointment scheduling easier, reduces the no-show rate and improves customer communication!
Plus, when sending over an estimate or a digital vehicle inspection report, simply start a chat and any information can be sent over as a link with a custom URL for your customers to access. Once the conversation is over, a chat can simply be marked as closed to help shops keep track.
Marketing campaigns
If you have signed up for our marketing services, then the chat feature is a great way to send out any ongoing campaigns you may have going on! Seasonal offers, free services or a discount to encourage customers to drop by during the slow season—sending out promotions as an SMS can be a great way to reach out to people.
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Closing thoughts
Communication is vital to any business: it helps build trust, improve customer retention and creates a relationship between a business with their client. AutoLeap provides a simple, easy-to-use solution to help make your job quicker and easier!
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