Case Study

Frontline Automotive Boosts Car Count and Efficiency with AutoLeap

Discover how the Fairbanks, Alaska-based shop increased its car count, enhanced customer transparency, and improved overall business efficiency with AutoLeap.

Region

Fairbanks, USA

Shop Type

Independent Auto Repair

Using AutoLeap since

2023

Ready to start?

Transform your shop like Frontline Automotive did. Your success story starts here.

Introduction

Russ Reason and Cindy Reason, co-owners of Frontline Automotive, have dedicated years to building and growing their business. Starting with just one building and three employees, they have since expanded to take over the entire block, offering a comprehensive range of automotive services.

Their journey with AutoLeap began in the spring of last year, following a frustrating experience with a previous software that they eventually abandoned after six months. AutoLeap’s game-changing capabilities have since transformed their business operations, streamlining processes and saving valuable time.

Transition to AutoLeap

Before discovering AutoLeap, Frontline Automotive struggled with a shop management system that failed to meet their needs. After giving up on their previous software, they were ready for a change. AutoLeap’s seamless integration and robust features provided the perfect solution.

“AutoLeap coming on board and being game changers they’ve been for our business. There’s been an improvement in the flow. There’s been improvement in the process because we’re saving time. And they're developing strategies and ideas and advancements and ways of making this better every single day - they're changing the game!”

Russ Reason

Owner

Road Construction & How AutoLeap Helped

Frontline Automotive faced a significant challenge when road construction in front of their shop made it difficult for customers to access their services. This situation led many to believe the shop was closed, causing a substantial drop in business. However, with AutoLeap’s powerful marketing features, Cindy was able to quickly inform customers about special promotions and keep the business thriving despite the construction.

The road got shut down in front of us for the summer and AutoLeap helped us with the marketing so I was able to send out 'road construction sales or specials.' I just typed it in the message, zapped it out to my customers via text and I had people calling for appointments on that same day.

Cindy Reason

Owner

AutoLeap's Commitment to Shops

Russ speaks highly of the relationship he has built with AutoLeap, describing it as a standout experience in his years of managing the shop. Whether it was the immediate support through live chat or the quick and effective responses to his emails, AutoLeap’s team has consistently been there for him. Russ values how AutoLeap goes beyond just providing software, actively contributing to the growth and efficiency of his business. For him, it’s the personal connection and dedication that truly sets AutoLeap apart, helping him achieve what he considers perfection in shop management.

“I am about developing relationships, and it's just amazing to have a shop management system, of all things, with a company that's really doing that with me. I can't expect anything more than that because, for me, that's perfection.”

Russ Reason

Owner

Favorite AutoLeap Features

Customer Communication

The digital inspection tool helps maintain transparency with customers by sending photos and videos directly to them.

Digital Vehicle Inspections

Inspection times were reduced from an hour to half an hour, saving 30 minutes on every vehicle inspection.

Integrated Parts Ordering

Consolidated parts screen with all suppliers in one place, making the ordering process quick and efficient.

Integrated Marketing Module

Enabled quick marketing message dissemination, driving immediate customer response and appointments.

Exceptional Customer Service

AutoLeap's support team ensures any issues or questions are promptly addressed, enhancing the overall user experience.

Modern Shop Management Software Built for Auto Repair

Managing an auto repair shop doesn’t have to be complex. AutoLeap seamlessly connects scheduling, estimates, inspections, parts, work boards, reporting, and more.

Frontline Automotive Boosts Car Count and Efficiency with AutoLeap

Introduction

Transition to AutoLeap

Road Construction & How AutoLeap Helped

AutoLeap's Commitment to Shops

Favorite AutoLeap Features

More Stories From Our Customers

Modern Shop Management Software Built for Auto Repair