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Case Study

Universal Auto Care’s Success with AutoLeap

Find out how Salvador Mendia transformed Universal Auto Care using AutoLeap. Discover the benefits of better communication, faster service, and happier customers with this all-in-one software solution.

33% Increase in
Business Growth

50% Increase in
Customer Reviews

87.5% Reduction in Estimate
Preparation Time

Region

United States

Shop Type

Independent Auto Repair

Using AutoLeap since

2022

Ready to start?

Transform your shop like Universal Auto Care did. Your success story starts here.

Introduction

Salvador Mendia, the owner of Universal Auto Care, started working in auto repair in 2001. He began as a service writer and climbed up to become a manager before opening his own shop in May 2016. Salvador is deeply committed to the auto repair industry. His shop is in Park City, Waukegan, a tough area where people were initially suspicious and where outdated, manual ways of the industry made things less efficient.
“One of the number one things that I liked about AutoLeap was the fact that they're very customer-focused.
Salvador Mendia​
Owner

Why AutoLeap?

  • Efficiency in Operations: Significantly reduced time spent to create estimates and overall shop management, allowing for better use of resources.
  • Comprehensive Features: Every necessary tool is integrated into one cloud-based platform, from booking appointments to customer feedback.
  • User-Focused: Along with shop management features, AutoLeap prioritizes customer relationships which is crucial for building trust and retention.
“You know, AutoLeap has it all in one. We're able to not only create estimates, ROs, not only stay in touch with our customers, create appointments, reviews but we're also able to communicate and create reports for our company.”
Salvador Mendia​
Owner

Key Benefits from AutoLeap

Reduced Time for Estimates

What used to take up to an hour now only takes five minutes, significantly enhancing productivity.

Improved Customer Show-up Rates

The appointment booking feature has decreased the rate of no-shows, ensuring better scheduling and service.

Enhanced Customer Engagement

Interactive tools, like video sharing, allow customers to see the work being done, which increases transparency and trust.

Central Information

AutoLeap puts everything in one place. It stores customer concerns, details about what’s wrong with their car, and repair information in one application.

Detailed Reporting

AutoLeap provides detailed insights into the business's financial health, enabling better decision-making about expenses, investments, and pricing.

Improved Team Communication

AutoLeap’s real-time updates and sharing of information, ensures that everyone is on the same page, reducing errors and improving service quality.

“At AutoLeap, there's a feature for appointment booking, so our no-calls and no-shows have minimized. Out of five people, we get four people who show up.”
Salvador Mendia​
Owner

Why Universal Auto Care’s Customers Love AutoLeap

Transparency

Communication features that show the repair process & buildtrust with the customers.

Reliability

Appointment booking feature with automated features to reduce wait times and no-shows.

Feedback Mechanism

Customers appreciate being heard, which is facilitated by AutoLeap's feedback feature.

Modern Shop Management Software Built for Auto Repair

Managing an auto repair shop doesn’t have to be complex. AutoLeap seamlessly connects scheduling, estimates, inspections, parts, work boards, reporting, and more.