Universal Auto Care’s Success with AutoLeap
Find out how Salvador Mendia transformed Universal Auto Care using AutoLeap. Discover the benefits of better communication, faster service, and happier customers with this all-in-one software solution.
Introduction
Salvador Mendia, the owner of Universal Auto Care, started working in auto repair in 2001. He began as a service writer and climbed up to become a manager before opening his own shop in May 2016. Salvador is deeply committed to the auto repair industry. His shop is in Park City, Waukegan, a tough area where people were initially suspicious and where outdated, manual ways of the industry made things less efficient.
One of the number one things that I liked about AutoLeap was the fact that they're very customer-focused.
Why AutoLeap?
- Efficiency in Operations: Significantly reduced time spent to create estimates and overall shop management, allowing for better use of resources.
- Comprehensive Features: Every necessary tool is integrated into one cloud-based platform, from booking appointments to customer feedback.
- User-Focused: Along with shop management features, AutoLeap prioritizes customer relationships which is crucial for building trust and retention.
Key Benefits from AutoLeap
Reduced Time for Estimates
What used to take up to an hour now only takes five minutes, significantly enhancing productivity.
Improved Customer Show-up Rates
The appointment booking feature has decreased the rate of no-shows, ensuring better scheduling and service.
Enhanced Customer Engagement
Interactive tools, like video sharing, allow customers to see the work being done, which increases transparency and trust.
Central Information
AutoLeap puts everything in one place. It stores customer concerns, details about what’s wrong with their car, and repair information in one application.
Detailed Reporting
AutoLeap provides detailed insights into the business's financial health, enabling better decision-making about expenses, investments, and pricing.
Improved Team Communication
AutoLeap’s real-time updates and sharing of information, ensures that everyone is on the same page, reducing errors and improving service quality.
Reduced Time for Estimates
Improved Customer Show-up Rates
Enhanced Customer Engagement
Central Information
Detailed Reporting
Improved Team Communication
At AutoLeap, there's a feature for appointment booking, so our no-calls and no-shows have minimized. Out of five people, we get four people who show up.
Why Universal Auto Care’s Customers Love AutoLeap
