Frequently Asked Questions

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Getting Started

Is AutoLeap cloud-based?

Yes, AutoLeap is cloud-based. This allows shop owners to log in and access their shop’s details from anywhere at any time.

Is there a mobile app available for AutoLeap?

No. However, AutoLeap is browser-based and can be accessed through any major browsing service such as Chrome, Explorer, and Safari on any device.

Do I need training to use AutoLeap?

Yes, training will be provided as part of your onboarding process. You will have a dedicated Implementation Consultant who will help train you on the software. Additionally, we provide detailed help articles and training videos that can be viewed at any time. Our support team is also available 24/7 to assist you.

How does AutoLeap work?

AutoLeap is an all-in-one software that helps shops manage their daily operations. It has everything a shop needs, from technicians to service advisors and owners. Features include estimate & invoice creation, performance reports, customer data management, inventory management, and more.

What payment methods do you accept?

For subscribing to our software, we accept payments via credit/debit cards and ACH (Automated Clearing House) transfers in the US.

Can I connect multiple devices at once?

With AutoLeap, you can create up to 5 user accounts in the basic plan, and each account can access the software from any mobile, tablet, or laptop, since it is cloud-based. However, each user can only be signed in on one device at a time; logging in on a new device will log them out from the previous one. Additional user accounts can be added for an extra fee.

Can I set access permissions for employees on the app?

Yes, you can set access permissions for employees on the app. There are three tiers of permissions: Admin, Service Advisor, and Technician. Technicians can only access the Tech App view to see assigned services. Service Advisors and Admins can view the office side of the software, including repair orders and customer details. However, some setting updates are restricted to Admins only.

Do you offer a free demo?

Yes, we believe in our product and want you to experience it firsthand. You can request a free demo here.

Are there any setup fees required?

Yes, we do have setup fees, but they vary based on your shop’s requirements. For more detailed information, please contact our team directly at sales@autoleap.com.

Can I cancel my account subscription at any time?

You can opt for a monthly or annual contract while signing up for AutoLeap. Once signed, AutoLeap adheres to the contract terms. You can check out pricing page for more info.

How does DVI work?

Digital Vehicle Inspections (DVI) provide an easy way for technicians to show customers what they see during an inspection. Technicians can upload images, videos, voice messages, and notes to showcase and identify potential problems in the vehicle.

Does AutoLeap help in fleet management?

Yes, our software does help in fleet management.

Can my team see when I make changes to their schedules?

Yes. They will be notified of the changes when they log in.

Can I automate sending appointment reminders to customers?

Yes. You can set automatic reminders based on number of hours or days in advance to customers on upcoming appointments to reduce no-shows.

Can customers approve repair jobs digitally?

Absolutely! You can share digital estimates with customers and get their eSignatures to digitally approve repair jobs.

Can I save popular jobs in the system?

You can create and save common jobs as “canned services”. These templated jobs can help you save time and speed up the estimate creation process.

Can I export the invoices to QBO?

Yes. You can export all payment info to your QuickBooks Online account.

What third-party integrations does AutoLeap support?

AutoLeap supports a wide range of software integrations to enhance your shop’s efficiency and operations, including:

QuickBooks for simplified accounting
Motor, CarFax, and Mitchell1 ProDemand to access vehicle data and information
PartsTech, NextPart, TireHub, RepairLink, and WorldPac for quick and easy parts ordering
Global Payments for secure payment processing
Google for review management and online appointment bookings

Does Autoleap allow integration with QuickBooks?

Yes. AutoLeap integrates seamlessly with QuickBooks Online to streamline your shop’s accounting.

Does AutoLeap support CARFAX and MOTOR integrations for vehicle lookups and labor costs?

Yes. Our software integrates with MOTOR and CARFAX to provide comprehensive data on VIN, service history, parts information, labor costs, and more.

What parts ordering integrations does AutoLeap support?

AutoLeap supports integrations with RepairLink, PartsTech, NexPart, and TireHub.

How do I submit a referral?

If you’re an AutoLeap user, fill out the form on this page, and we’ll contact your referral! If you aren’t a current user, you can email your referrals to partners@autoleap.com.

How do I receive my referral rewards?

Demo and sign-up rewards are sent as a digital Visa card to your registered email address once the referral has attended a demo or signed up with us.

Who qualifies for a referral?

A referral qualifies if they are an auto repair business based in the USA or Canada. Please note that you can’t refer yourself, a customer already using AutoLeap, or a business already in contact with our sales team.

How do I receive a $100 Demo Reward?

If our sales team determines AutoLeap would be a good fit for your referral, we will contact them to schedule a demo. If they qualify and attend the demo within 30 days of your referral submission, you are eligible for a $100 Demo Reward. Please note that you can’t refer yourself, a customer who is already using AutoLeap, or a business that is already in contact with our sales team.

How do I receive a $1,000 Referral Reward?

Once your referral signs up for AutoLeap and becomes an activated and paying customer, you are eligible to receive your $1,000 referral reward. An activated customer is a customer that has completed our onboarding process and is actively using our software. It typically takes 30-45 days from the date of sign up to become an activated customer.

When will I receive my Referral Rewards?

We will pay the referral reward via Amazon Gift Card or Virtual Gift Card within 10 working days of your eligibility for the reward. For Canadian customers, the same referral reward amounts will be applicable in Canadian Dollars.

Who do I talk to if I have questions?

Please email referrals@autoleap.com or call us at (855) 560-0088 with any AutoLeap Referral Program related questions. We’re happy to help!

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