Mosé Auto Saves Time, Grows Revenue with AutoLeap Shop Management Software

Increase in revenue in just a few months

Increase in positive Google Reviews

No-show rate decreased to less than 5%

Mariajosé (“Mosé”) Barrera first taught herself how to fix cars and work as an auto mechanic. Now, she’s teaching herself how to run a successful auto repair business with help from AutoLeap.

She opened Mosé Auto in Seattle in 2010, and worked for over a decade on her own, providing automotive repair, maintenance, and detailing services to friends, family, and her community. As the business grew, she hired two mechanics, and more recently added a business partner to handle Mosé Auto’s new tire division.

“I’m just learning as we go along, because that’s the only way we can survive in the automotive business,” says Mosé, a Guatemalan native who grew up in a family of hard-working entrepreneurs.

After working as a female auto mechanic for 20 years, Mosé’s business is now starting to thrive. In addition to growing a small auto mechanic team and adding tire services, she moved Mosé Auto to its Georgetown location in 2019 and now teaches women about auto repair to help them understand what services they’re getting or even become mechanics themselves.

Check out our no-show calculator to find out how no-shows are affecting your sales.

Why Choose AutoLeap?

To grow Mosé Auto in a smart way, Mosé knew she needed a software solution to help manage the back end, such as scheduling appointments, creating estimates, and communicating with customers more quickly and efficiently. After watching a demo of AutoLeap software, she decided to give it a try.

For running the business side of her auto shop, Mosé basically taught herself how to do that, too. But in wise recognition of her own time restraints, she enlisted help from AutoLeap automotive shop software to automate and simplify operations.

“AutoLeap is extremely intuitive. It cuts my time in half for sure, or maybe more”, says Mosé.

Key Benefits of Using AutoLeap

Mosé says, since implementing AutoLeap, Mosé Auto increased its revenue by 50% in just a few months.

Other key benefits of using AutoLeap include:

Digital inspections — Show customers photos and video as part of their vehicle inspection for better understanding.
Quicker estimates — Create estimates within minutes and gain new customers.
Customer communication — Send texts or emails to customers for quicker, more convenient approvals.
Technician empowerment — Give your mechanics the tools they need to order parts more easily and communicate with customers more efficiently.
Reduced no-show rates — Optimize scheduling for all available services and make maximum use of your mechanics’ time.
Real-time data — Gain better insights into your auto business metrics with information right at your fingertips.

What Mosé Auto Customers Love About AutoLeap

Mosé says AutoLeap’s digital inspections allow the mechanics to take photos and videos of the vehicle’s repair problem with a smartphone or mobile tablet, then show the customer what repairs it needs. The visual evidence speaks for itself, and helps to build a level of trust.

“It’s great. Customers love it,” Mosé says. “Like usually, I don’t get a lot of pushback, because a lot of my customers are referrals. So when people are referred, they kind of trust you from the get-go, right?

“But you still want to educate the customer a little bit about what’s going on, and why they need that part replaced right now,” Mosé explains. “AutoLeap is extremely helpful to us.”

AutoLeap Makes Creating Estimates and Invoices Easier

The software helps Mosé create estimates and invoices within minutes, she says.

AutoLeap also makes it easier for Mosé to sell auto repair services people truly need.

“I’ve never been able to do that, because I’m not a salesperson, I’m a mechanic,” Mosé says. “I want to earn your trust. I don’t want to sell you stuff.”

Mosé Auto: Pre-AutoLeap vs. Post-AutoLeap

Mosé attributes much of her growth to running a tighter ship with AutoLeap automation at the helm.

Some areas of improvement include:

Better customer communication because of digital inspection
Quicker estimates
Speedier customer approvals via text
Mechanics keeping better track of their time
No-show rate reduced to less than 5%
Optimized scheduling with easy-to-read color-coded dashboard