The Shop Management Show, AutoLeap’s new podcast, is back with an exciting episode covering the mobile mechanic experience!
What is it like to branch out from a shop to launch a mobile mechanic business? How can a mobile mechanic earn customer trust during an on-location visit?
We set out to answer these questions and learn from an established mobile mechanic.
Recap from episode nine
In The Shop Management Show’s ninth episode, I was thrilled to be joined by Nate Garcia, owner of Proformance Complete Auto Care.
Nate and I discussed:
- Starting a mobile mechanic business
- Earning trust with customers on location
- Pricing strategy for mobile mechanics
- Approach to travel and scheduling
- And much more
Let’s summarize some key takeaways.
On how to approach travel as a mobile mechanic
Coordinating travel to customer locations is one of many unique challenges that a mobile mechanic deals with.
Nate shares several scheduling and travel recommendations for a new mobile mechanic. Here are some tips to help you get started:
On the mobile mechanic approach to customer interactions
Another unique aspect of the mobile mechanic experience is the extra 1:1 time with customers. When you’re at their location working on their vehicle, you can expect to have a customer approach and ask you questions.
Nate recommends embracing transparency with these interactions. Explain in depth what will happen with their vehicle. But avoid traditional mechanic lingo and break things down in a manner they will understand.
It’s all about being approachable and friendly! Accept that a customer may want to watch you work on their vehicle. It all comes with the territory of running a mobile mechanic business.
» Looking to transform your shop? Discover how AutoLeap can help.
Closing thoughts
Leverage these podcast insights and Nate’s advice to grow your mobile mechanic business.
Subscribe to the Shop Management Show today! The podcast is available on Apple Podcasts, Spotify and most popular streaming services.
