Convenience and How to Offer an Excellent Client Experience

What is good customer service? These days, the standards for an excellent customer experience are more than simply checking a box and accepting payment, especially if we are looking to retain loyal customers.

Expectations have changed in the last 5 years, yet we, as the automotive aftermarket, have not adapted. The outdated approach of offering something fast and cheap is now eclipsed by the current standard to provide transparency and value.

Join this AutoLeap webinar featuring guest speaker Murray Voth as he deep dives into the importance of providing an excellent and convenient customer experience, through methods such as:

• Clear, frequent communication
• Leveraging common communication tools
• Utilizing modern technology that benefits your customers
• Sharing your customers’ experiences online