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How to Refine Your Shop’s Customer Service
- Duration 1 hour 12 minutes and 28 seconds
Guest Speaker
Tom Amero
Director of Operations at Elite Worldwide
Join us for this one-hour webinar tailored for auto repair shop owners and service advisors. Learn how a cultural shift can focus your team on exceptional customer care, why continuous training is crucial for empowering advisors and fostering trust, and the key skills your team needs to enhance both sales and customer interactions. Discover practical tips for upgrading your service approach and driving meaningful business improvements.
Access for the on-demand webinar
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Meet your speakers
Tom Amero, a native of Maine and current resident of Washington state, brings over a decade of sales, sales training, and leadership experience. His passion lies in creating exceptional customer experiences. With diverse positions and achievements including Director of Summer Sales and Diamond-level Sales Representative at Cintas, Tom now serves as the Director of Operations at Elite Worldwide. He is a dynamic speaker and trainer, inspiring individuals to elevate their customer experience initiatives. Tom's holistic approach and unwavering commitment to excellence drive strategies that consistently exceed customer expectations. Beyond work, he enjoys quality time with his family and exploring Washington's scenic outdoors.
Tom Amero, a native of Maine and current resident of Washington state, brings over a decade of sales, sales training, and leadership experience. His passion lies in creating exceptional customer experiences. With diverse positions and achievements including Director of Summer Sales and Diamond-level Sales Representative at Cintas, Tom now serves as the Director of Operations at Elite Worldwide. He is a dynamic speaker and trainer, inspiring individuals to elevate their customer experience initiatives. Tom's holistic approach and unwavering commitment to excellence drive strategies that consistently exceed customer expectations. Beyond work, he enjoys quality time with his family and exploring Washington's scenic outdoors.
