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Convenience and How to Offer an Excellent Client Experience
- Duration 59 min 17 sec
Guest Speaker
Murray Voth
President at RPM Training
What is good customer service? These days, the standards for an excellent customer experience are more than simply checking a box and accepting payment, especially if we are looking to retain loyal customers.
Expectations have changed in the last 5 years, yet we, as the automotive aftermarket, have not adapted. The outdated approach of offering something fast and cheap is now eclipsed by the current standard to provide transparency and value.Â
Join this AutoLeap webinar featuring guest speaker Murray Voth as he deep dives into the importance of providing an excellent and convenient customer experience, through methods such as:
- Clear, frequent communication
- Leveraging common communication tools
- Utilizing modern technology that benefits your customersÂ
- Sharing your customers’ experiences onlineÂ
Access for the on-demand webinar
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Meet your speakers
Murray spent 20 years owning and operating service stations with repair bays. During that time, he took a lot of training and was part of the 20-group process for 13 years. In the later years, he provided dealer development training for several large oil companies. From 2006 to 2018, Murray was head trainer and coach for a large Canadian Automotive Aftermarket training company. In 2018, he formed RPM Training, launched RPM Mastermind Groups and debuted his SMART Course.
Cecil specializes in business systems and processes. He works with business owners, managers and service advisors to learn what they need to become successful in the auto repair industry and maintain that level of success.
