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Tactics to Keep Customers Coming Back in Your Auto Repair Shop

Duration 59 min 25 sec

Across the country less than 50% of customers make a return visit to an autoshop. That means a higher cost of acquisition with minimal long term ROI for your shop.

Providing a service to your customers is the baseline requirement for a job well done but won’t always guarantee a return visit. Offering customers an exceptional experience before, during and after their appointment that has them returning to your shop each time they need their car serviced should be any shop owner’s goal! In this AutoLeap exclusive webinar, guest speaker and industry expert Vic Tarasik covers the best ways to engage and create lifelong loyalists by:

Focusing on your current customer Showing the value in how and why you operate your shop Following up on deferred and annual services Setting SMART goals for your shop that drives customer retention Vic will also dive into the various ways shop owners can leverage the AutoLeap platform to implement many of these tactics. Don’t miss out – register now!

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Meet your speakers

Technician, shop owner, author, photographer, lover of classic cars…these are some of the words used to describe Vic Tarasik. His career began in Western NY pumping gas, wrenching on and racing muscle cars. In 1987 Vic opened a shop in his home garage and grew it to a fourteen-bay automotive maintenance and repair facility located in The Woodlands, Texas. After nearly 30 years of successful operation, Vic sold his shop to pursue his next stage of his career. Training and coaching other shop owners to achieve their dreams has been a passion of Vic’s even when he was running his own shop. Every shop owner will have a different dream, it could be spending time with family, traveling or giving back to others; you never know what an individual’s dream might be. Tarasik’s desire is to help shop owners to achieve what he has…success today that translates to life after the shop. What Shop Owner Coach focuses on is the core of the shop which is the owner. Developing and implementation of a repair shop’s best practices, leadership development of the owner and life after the shop. Vic say’s, Everyone deserves to achieve their dreams and that is what Shop Owner Coach is here for, to help each shop owner to identify and achieve their dreams.

"Technician, shop owner, author, photographer, lover of classic cars…these are some of the words used to describe Vic Tarasik. His career began in Western NY pumping gas, wrenching on and racing muscle cars. In 1987 Vic opened a shop in his home garage and grew it to a fourteen-bay automotive maintenance and repair facility located in The Woodlands, Texas. After nearly 30 years of successful operation, Vic sold his shop to pursue his next stage of his career. Training and coaching other shop owners to achieve their dreams has been a passion of Vic’s even when he was running his own shop. Every shop owner will have a different dream, it could be spending time with family, traveling or giving back to others; you never know what an individual’s dream might be. Tarasik’s desire is to help shop owners to achieve what he has…success today that translates to life after the shop. What Shop Owner Coach focuses on is the core of the shop which is the owner. Developing and implementation of a repair shop’s best practices, leadership development of the owner and life after the shop. Vic say’s, Everyone deserves to achieve their dreams and that is what Shop Owner Coach is here for, to help each shop owner to identify and achieve their dreams."

Tactics to Keep Customers Coming Back in Your Auto Repair Shop

Guest Speaker

Vic Tarasik

Access for the on-demand webinar

Meet your speakers

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