Tactics to Keep Customers Coming Back in Your Auto Repair Shop
Founding and Managing Partner, Shop Owner Coach
Across the country less than 50% of customers make a return visit to an autoshop. That means a higher cost of acquisition with minimal long term ROI for your shop.
Providing a service to your customers is the baseline requirement for a job well done but won’t always guarantee a return visit. Offering customers an exceptional experience before, during and after their appointment that has them returning to your shop each time they need their car serviced should be any shop owner’s goal! In this AutoLeap exclusive webinar, guest speaker and industry expert Vic Tarasik covers the best ways to engage and create lifelong loyalists by:
Focusing on your current customer
Showing the value in how and why you operate your shop
Following up on deferred and annual services
Setting SMART goals for your shop that drives customer retention
Vic will also dive into the various ways shop owners can leverage the AutoLeap platform to implement many of these tactics. Don’t miss out – register now!
Access for the on-demand webinar
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