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Home / Case Studies / Ds Automotive

Case Study

D&S Automotive Increases Close Rate for Estimates to 90% with AutoLeap

Learn how the California-based shop improved its close rate, increased shop sales, and generated more five-star reviews using AutoLeap.

340% + Increase in 5-star Google reviews

76% + Boost in sales in just one month

90% + Increase in close rate for estimates provided

Region

California, USA

Shop Type

General Automotive Repair Shop

Using AutoLeap since

2022

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How It Started

Mike Del Toro and his brother have worked in the automotive business for over 20 years. Their California-based shop D&S Automotive has done it all, from oil changes and basic maintenance to general repairs and complete engine rebuilds.
Evolving over the years, they now run the only smog test and repair station in Jurupa Valley! It took a lot of hard work and certifications to earn that distinguished title. Their specialized inspections have become the focal point of the business, with the shop completing over 300 diesel and gas smog inspections in 2023.
A unique shop deserves unique software! But for Del Toro and D&S, the journey to AutoLeap didn’t happen immediately. The business duo first experienced the highs and lows of other shop management platforms.

Past Experiences With Shop Management Technology

Following the COVID-19 pandemic, Mike says he wanted to put the pedal to the floor with his business growth. Organized management of customer data and business revenue became a top priority for the D&S duo.
Mike and his brother tried shop management technology in the past. But with each system, they found one aspect missing: the service behind the software. “We didn’t see the onboarding and training that came for the price we were paying for our previous software,” adds Mike.
It was time to consider alternatives. But before AutoLeap, they would give one more platform a chance.

Key Limitations of Previous Shop Management Software

Mike came across AutoLeap and a different shop management platform, deciding to try the other system first. After using the alternative software for some time, Mike says he found it:

  • Less comprehensive: “AutoLeap’s system seems more robust than our previous software.”guides and resource management.
  • Not consolidated: D&S couldn’t access everything they needed within the platform, having to visit other websites for some functions. “It’s really helpful having all the data right at your fingertips, where I’m not having to go to separate software,” adds Mike.
  • Lacking key integrations: Mike says the system didn’t feature an integration with MOTOR. That affected his ability to quickly quote costs and build estimates using OEM specs and labor times.
  • Limited support team: Mike recalls nightmare scenarios with his previous software. He would have to spend valuable shop time trying to contact their support team to clarify his questions and resolve issues.

Transition to AutoLeap

With these limitations in mind, they were ready to make the switch. AutoLeap made that potentially stressful transition seamless for D&S! Mike says they were held by the hand and supported throughout the setup. AutoLeap’s team even migrated the shop’s customer data without issue.
“It was no hassle switching to AutoLeap. My stress level has gone down and the ability to organize our business much better with AutoLeap.”
Mike Del Toro
Managing Partner at D&S, Automotive

The AutoLeap Advantage

In just a short time using AutoLeap, Mike and his brother have experienced:

Transparency From Day One

“The way AutoLeap took the extra time to explain to me how the software would benefit our shop was awesome.” The dedication and transparency from their team from day one was exceptional.

Extra Time for What’s Important

With AutoLeap, Mike says he can now spend the time he devoted to manual estimates and simple tasks to interact more with customers., build genuine relationships, and attract new customers.

Software to Grow With

Mike sees a clear path forward to incorporate other AutoLeap features and take his business to a new level. “There are a lot of functionalities we haven’t used yet that are there for the future.”

Ability to Sell Higher Ticket Items

AutoLeap helps D&S attract higher-value customers. “With AutoLeap, we’re able to sell higher ticket items more easily. I can see the type of clientele we’re attracting and retaining with follow-up services.”

Automation Where Applicable

Mike appreciates the ability to automate simple tasks like texting clients to request a Google review. Those minor responsibilities can add up over a week,, “That stuff takes a lot of time.”

Increased Autonomy

With AutoLeap, Mike says he doesn’t even need his partner there most of the time. He can access customer info and get full context on a vehicle’s needs within the platform.

Results With AutoLeap

Since going full-time with AutoLeap’s software, D&S Automotive has:
  • Increased its number of five-star Google reviews by 340%
  • Improved its shop sales by 76% in one month
  • Closed over 90% of the jobs they provide estimates for
  • That’s not all! Nearly 65% of customers invoiced in August were first-time customers at D&S Automotive.

Favorite AutoLeap Features

Mike mentions several stand-out AutoLeap features. Those include:

Parts Ordering

Mike loves seeing all the parts from different vendors in one place. That streamlined access helps accelerate how fast he can send out estimates. “With AutoLeap, I don’t feel burnt out at the end of the day or rushed sending estimates.”

Clean Reporting

Mike enjoys AutoLeap’s clean reporting dashboard. It gives him a strong sense of his daily business flow. The streamlined view also enables him to analyze recent trends. “The reporting dashboard clarifies where we’re at and helps me prioritize my day.”

Estimate Efficiency

Mike appreciates how clean AutoLeap’s estimates are. With his past software, he would have to take a screenshot of the estimate within the software to share with customers. Now, he sends them through a text or email, which is more convenient for his customer base.

I can't speak more highly of AutoLeap's software. The way it has streamlined operations for our shop is incredible. It also helped improve communication within our business. I see our shop being able to grow with AutoLeap.
Mike Del Toro
Managing Partner at D&S, Automotive

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Modern Shop Management Software Built for Auto Repair

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