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Home / Case Studies / Stones Auto Service

Case Study

Stones Auto Service: A Not-for-Profit Garage Making a Big Difference

Discover how AutoLeap transformed Stones Auto Service, empowering them to serve more people within their community efficiently while significantly reducing admin time.

80% Administrative Time

2X Service Capacity

25% Outstanding Balance

Region

Greenwood, United States

Shop Type

General Automotive Repair Shop

Using AutoLeap since

2021

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How Stone’s Auto Service Began

Stone’s Auto Service, based in Greenwood, Indiana, stands out as a unique not-for-profit garage. Founded by Charlie Polcher in 2016, this garage focuses on serving single mothers, widows, and the elderly in their community, offering automotive services at the cost of parts.
From simple oil changes to complex repairs, Stone’s Auto Service ensures their clients’ safety on the road, enabling them to carry out essential tasks like driving to work, school runs, and medical appointments without the burden of vehicle issues. With over 2,600 clients served, and a growing volunteer base, Stone’s Auto Service sought ways to scale and enhance efficiency.
“AutoLeap has changed my life... It's made the biggest impact on how we work and in my personal life.”
Charlie Polcher
Founder

Why AutoLeap?

  • Tailored Features: Stone’s Auto Service needed flexibility in managing their operations, and AutoLeap offered specific features tailored to their unique needs.
  • User-Friendly Interface: With many volunteers lacking professional automotive backgrounds, AutoLeap’s user-friendly interface allowed for easy adoption, helpful repair guides and resource management.
  • Dedicated Support: AutoLeap’s team spent time understanding Stone’s Auto Service’s requirements and providing ongoing support from sales to implementation, ensuring a strong partnership.
“What really separated AutoLeap... was the time they spent with me to really understand what we needed... and having that partnership.”
Charlie Polcher
Founder

Key Benefits from AutoLeap

Mike came across AutoLeap and a different shop management platform, deciding to try the other system first. After using the alternative software for some time, Mike says he found it:

Streamlined Tasks

Before AutoLeap, administrative tasks consumed around five hours per week. With AutoLeap, this time is reduced to just 30 minutes, allowing more focus on serving clients.

Efficient Scheduling

AutoLeap's scheduling features enabled Stone's Auto Service to schedule appointments further in advance, reducing no-show rates and increasing weekly service capacity.

Improved Invoicing

AutoLeap's invoicing functionality made payment processing much easier, resulting in a 25% reduction in outstanding balances month over month.

Impact on Personal Life

AutoLeap made a big difference in Charlie’s life by saving him time on admin tasks. With a full-time job, and volunteering, he could now spend quality time with his son and family.

“AutoLeap has been the single most beneficial tool... It's made us be able to serve more people than we've ever been able to serve and all taking less time.”
Charlie Polcher
Founder

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Modern Shop Management Software Built for Auto Repair

Managing an auto repair shop doesn’t have to be complex. AutoLeap seamlessly connects scheduling, estimates, inspections, parts, work boards, reporting, and more.

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