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Mastering Customer Communication:

A Guide for the Automotive Aftermarket

Download our free eBook to improve your customer communication skills, boost business loyalty, get more referrals, and increase shop revenue.

This eBook covers top strategies to create better communication systems at your shop and deliver best-in-class customer service. 

Key highlights include:

Includes interview excerpts with industry expert Cecil Bullard

Cecil Bullard

CEO & President at The Institute for Automotive Business Excellence

“The difference between good shops and the rest is how we communicate with our clients.”

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