The Shop Management ShowÂ
Presented by
- Learn from shop owners
- Explore management ideasÂ
- Grow revenue potential
Check Out Our Latest Episodes
This podcast episode covers measuring success across multiple shops, strategic advice for shop owners managing several locations, and much more.
This podcast episode covers multi-location strategies for shop owners considering a business expansion.
This podcast episode covers what you can expect at the auto repair industry’s virtual conference event of the year.
This podcast episode covers adopting an open mindset for industry change, evolving the direction of your shop, and much more.
This podcast episode covers the state of auto repair in 2024, tips to prepare for EVs, leveraging support for emerging tech, and much more.
This podcast episode covers keeping up with the latest hiring trends, retaining your top-performing shop employees, and much more.
This podcast episode covers adapting your shop’s hiring to a modern workforce, defining and promoting your shop’s culture, and much more.
This podcast episode covers planning for the future with a family-owned shop, determining the shop owner you want to be, and much more.
This podcast episode covers overcoming initial fears as a shop owner, differentiating your shop from competing businesses, and much more.
This podcast episode covers incorporating customer feedback into your shop planning, setting aggressive yet realistic shop goals, finding an accountability partner, and much more.
This podcast episode covers shop owner strategies to prepare for the New Year, staying accountable with goal setting, reflecting on team performance, and much more.
This podcast episode covers establishing clear customer expectations, teaching communication to your team, building a communication strategy, and much more.
This podcast episode covers the role of verbal cues, why some shops focus less on customer communication, tips for winning new customers through communication, and much more.Â
This podcast episode covers stand-out stories from restoring and reviewing cars, leveraging YouTube to build your brand, growing your shop with video content, and much more.
This podcast episode covers launching an automotive YouTube business, staying engaged with a social media following, and much more.
This podcast episode covers managing your Cost of Goods Sold (COGS), reviewing your income statement, establishing margin KPIs, and much more.
This podcast episode covers how to automate your shop finances, strategies for optimizing finance processes, the role of shop management software, and much more.
This podcast episode covers the advantages of optimizing your shop’s Google Business Profile (GBP), the pitfalls of a poorly optimized GBP, step-by-step strategies, and much more.
This podcast episode covers the upside of effective cash flow management, the consequences of poor cash flow strategy in your shop, and much more.
This podcast episode covers how to configure your shop bank accounts, tips to adjust your shop margins and much more.
This podcast episode covers how to track your shop referrals, building an action plan for your digital marketing efforts and much more.
This podcast episode covers more of the mobile mechanic experience, from equipment and parts needs to marketing strategies and much more.
This podcast episode covers the impact of shop culture, how to identify weaknesses in your shop culture, building a winning team and much more.Â
This podcast episode covers the impact of shop culture, how to identify weaknesses in your shop culture, building a winning team and much more.Â
This podcast episode covers more of the mobile mechanic experience, from equipment and parts needs to marketing strategies and much more.
This podcast episode covers the steps to start a mobile mechanic business, how mobile mechanics can earn customer trust on location, approaches to traveling and much more.
This podcast episode covers auto repair training opportunities for electric vehicles, the upside of EVs for prepared shops and much more.
This podcast episode covers how auto repair shops can develop an EV edge, evolve technician skill-sets for emerging vehicle tech and much more.Â
In this special solo podcast, we discuss strategies to build a compliant shop handbook. The episode defines what a shop handbook is, covers the advantages of a quality shop handbook…
This podcast episode covers how to handle common challenges with customer interactions in your shop, strategies to set service expectations with your customers and much more.
This podcast episode covers how to develop high-value customer relationships in your shop, build a community among local shops in your area and much more.
This podcast episode covers how the aftermarket industry can address existing stigmas, inspire more women to work in auto repair and much more.
This podcast episode covers shop strategies to address the technician shortage, from developing apprenticeship programs to bridging the gap with tech schools and much more.
This podcast episode covers the shop management experience through an owner’s point of view, from overcoming early challenges to leading with values and much more.
This podcast episode covers the shop management experience through an owner’s point of view, from overcoming early challenges to leading with values and much more.
This podcast episode covers the shop management experience through an owner’s point of view, from overcoming early challenges to leading with values and much more.
Meet the HostÂ
Will Norris is the Content Marketing Manager at AutoLeap. As host of The Shop Management Show, he’s eager to explore the nuances of running a successful auto repair business.
More Helpful Shop Resources
Shop Management Software
AutoLeap is a powerful all-in-one auto repair shop software that helps to keep complete track of your business – from scheduling appointments to managing technicians and generating invoices
