The Shop Management Show, AutoLeap’s new podcast, is back to cover a topic critical to your business’s success: shop culture.
What does a winning shop culture look like? How can you fix an unhealthy and unproductive work environment? We spoke with an industry expert for answers.
Recap from episode eleven
In The Shop Management Show’s eleventh episode, I was thrilled to be joined by Greg Marchand, COO of ShopPros.
Greg and I discussed:
- The definition of shop culture
- How shop culture affects your business
- Identifying weaknesses in shop culture
- Tips to improve your shop culture
Let’s recap some highlights from the discussion.
On how owners influence shop culture
Greg defines shop culture as how you do business with your customers and employees. The tone you set as an owner will lay the foundation for the culture within your shop.
Everything from your hiring process to daily interactions will affect shop culture. Even simple things like team member attitudes, both conscious and subconscious, can either uplift or chip away at your working environment.
How to address existing weaknesses in shop culture
Greg acknowledges the complexity of shop culture and the human dynamics at play. It’s no easy feat to correct an unhealthy shop environment!
That’s why the early tone you set with shop culture matters. Even if your shop starts small with two or three employees, maintain professionalism and avoid close friendships. It’s tough to do! But as the business grows and you hire more, those close friendships could cause internal conflict and raise employee concerns about favoritism.
Here are some other tips Greg covers to address existing weaknesses within your shop:
» Looking to transform your shop? Discover how our AutoLeap can help.
Closing thoughts
Download this episode to learn from Greg how you can create a winning shop culture.
Subscribe to the Shop Management Show today! The podcast is available on Apple Podcasts, Spotify and most popular streaming services.
