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Home / Ebooks / Mastering Customer Communication

Mastering Customer Communication:

A Guide for the Automotive Aftermarket
Download our free eBook to improve your customer communication skills, boost business loyalty, get more referrals, and increase shop revenue.
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This eBook covers top strategies to create better communication systems at your shop and deliver best-in-class customer service. 

Key highlights include:

  • Defining effective communication for your business
  • How effective communication transforms your shop
  • Strategies to develop high-value customer relationships
  • 13 ways to improve your shop’s customer communication
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Includes interview excerpts with industry expert Cecil Bullard

Cecil Bullard

CEO & President at The Institute for Automotive Business Excellence

“The difference between good shops and the rest is how we communicate with our clients.”

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