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Tony Lombardo
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- Business Advice
How you pay your technicians shapes everything. It affects productivity, quality, turnover, and your bottom line. Both flat rate and ...
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- Business Advice, Tips
Walk into almost any drive-in repair bay in the country, and you will find a 2-post lift as the centerpiece ...
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- Tips
Ask ten shop owners what a service writer actually does, and you’ll get ten different answers. Anything from “basically a ...
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- Business Advice
If your waiting room still has folding chairs and a coffee maker that’s seen better days, you already know it. ...
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- Tips
If your auto repair shop has frequent tools missing, technicians are frustrated, and jobs are always getting late, then you ...
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- Business Advice, Tips
Hiring qualified technicians is more than posting and waiting. It is a structured process from outlining the job role, posting ...
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- Tips
If you’re still doubling the cost or copying the dealer invoice to price parts, you’re probably leaving money on the ...
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- Tips
If you’ve ever handed a customer a receipt only to have them dispute the charge a month later, you know ...
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- Industry News, Tips
2% of US repair facilities qualify for AAA Approved Auto Repair status. Conversely, AAA serves more than 60 million+ members ...
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