Enhance Customer Satisfaction Through Effective Communication
Your shop needs clear two-way communication for every step of a customer’s service experience. That was the message of John Burkhauser, an experienced auto repair industry specialist, in AutoLeap’s latest webinar. Let’s reflect on some key takeaways from the session! Schedule a free demo today! Boost your shop sales Simplify shop management Empower your technicians […]
The XYZs of Hiring and Retaining
How modern is your shop’s approach to hiring? Your answer here is essential. After all, generations X, Y, and Z now make up the bulk of employees looking for jobs. Sara Fraser is VP of Business Development and Client Services at Haas Performance Consulting. She recently joined AutoLeap for an exclusive webinar on effective shop […]
Setting Up an Apprenticeship Program for Auto Repair Shops
For auto repair shops, apprenticeship programs do more than lead to skilled workforce development. These programs lay the foundation for building up a talented workforce that creates value. Chris Cotton, owner of AutoFix Auto Shop Coaching, shared his take on how to set up an effective apprenticeship program for auto repair shops in AutoLeap’s latest […]
Improving Workflow & Productivity
The eight-hour work day isn’t really eight hours at any auto repair shop. Most shops aren’t able to leverage maximum productivity every day. This wasted potential translates to lost time and money. Even if you only get an hour back from the 2.5 hours that are going unpaid, you could squeeze in an extra repair […]
XYZs of Hiring
Hiring the right talent in a niche industry like auto repair is always tricky. Technical talent and great management skills are hard to find. That’s why we got Sara Fraser, VP of Business Development at Haas Consulting to come and share her expertise. Sara has also spent the last year helping jobs find the right […]
Don’t Let Parts Ordering Slow Down Your Shop
Keeping your shop’s inventory stocked at all times is no easy feat! But with the right technology, it can be done. We recently brought in two special guests to help your shop streamline its parts ordering experience. Our webinar session featured Jake Benson, Director of Strategic Accounts at PartsTech supported by Adam Satow, VP of […]
Convenience and How to Offer an Excellent Client Experience
Food delivery apps. Rideshare services. Mobile mechanics. Notice a theme? Regardless of industry, customers value convenience! That was the message Murray Voth, President of RPM Training, delivered in a recent AutoLeap webinar session. During his presentation, Voth covered: The customer service impact of COVID-19 on auto repair shops The importance of enhanced service offerings How […]
How to Bring in Great Clients and Increase Car Count
Smart planning will create immediate wins for your shop! Thoughtful goals were a major theme of AutoLeap’s recent webinar session with Cecil Bullard and Kent Bullard, respective CEO and COO of The Institute for Automotive Business Excellence. » Want to grow your auto repair business? Click here to schedule a demo. In this webinar session, they covered: Six steps […]
Tactics to Keep Customers Coming Back to Your Shop
Returning customers are the lifeblood of your shop! But how can you keep them around? » Want to grow your auto repair business? Click here to schedule a demo. Vic Tarasik, Founder and Managing Partner at Shop Owner Coach, shared some tactics for customer retention at your shop in a recent AutoLeap webinar. During his […]
The 5 Unexpected Ways for Your Service Advisor to Drive ROI
There’s so much opportunity out there for auto repair businesses! But shop owners and their service advisors need the right approach to capitalize. » Want to grow your auto repair business? Click here to schedule a demo. That was just one of many points covered by Jeremy O’Neal, shop owner and President at AdvisorFix, in […]
